c44 4 Privacy Policy

Introduction and Scope

c44 4 is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy ("Policy") explains how c44 4 handles your personal information — from the moment it is collected through to its deletion, the entire cycle falls within the scope of this document.

This policy applies to c44 4's website, mobile app, and all related digital services. By using our platform, you agree to the data processing practices described in this policy. This policy is linked to our Terms and Conditions and must be treated as a legally binding document.

c44 4 treats user privacy with the utmost importance. We follow a data minimisation principle in our processing — meaning only the information necessary for the proper operation of our services is collected.

Types and Sources of Data Collected

c44 4 may collect the following types of information:

2.1 Information Provided Directly by You

This includes information you provide during account registration, login, identity verification, or support requests. This covers:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification purposes)
• Username and password set by the user (stored in encrypted form)
• Information related to transactions made through bKash, Nagad, Rocket, or Upay mobile wallets

2.2 Automatically Collected Information

The following information may be collected automatically when you visit the platform:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Time spent on the platform, pages visited, and links clicked
• Information collected via session cookies and performance cookies (see Section 6 for details)
• Geolocation data (approximate only, subject to device permission)

2.3 Information Received from Third Parties

We may receive necessary verification information from identity verification service providers and payment processors. This information is used solely to meet legal obligations and to prevent fraudulent activity.

Purposes of Data Use

c44 4 uses your information only for the following specific purposes:

• Account management: To create and verify accounts, protect logins, and ensure access to services.
• Transaction processing: To process deposit and withdrawal requests and to maintain transaction history.
• Customer support: To resolve issues and provide assistance via live chat or email.
• Security and fraud prevention: To detect unusual activity and maintain account security.
• Platform improvement: To analyse user behaviour and improve service quality and introduce new features.
• Bonuses and promotions: To provide bonuses and promotional offers based on your eligibility.
• Legal obligations: To comply with applicable laws and regulations and to submit reports to authorities when required.

Data Storage and Security Measures

c44 4 applies industry-standard technical and organisational security measures to keep your information secure. Notable measures include:

4.1 Technical Security

• All data transmissions are protected through SSL/TLS encryption.
• Passwords and sensitive information are encrypted using one-way hashing algorithms and stored so that no employee can read them directly.
• Servers are subject to regular security audits.
• Firewalls and intrusion detection systems are actively monitored.
• Two-step verification (OTP) secures the login process.

4.2 Organisational Security

• Only authorised employees have access to data, and only to the extent necessary.
• Records of data access are reviewed regularly.
• Employees are bound by confidentiality agreements and receive regular training.

However, no internet-based system is completely secure. Keeping your account password confidential and avoiding login from unfamiliar devices is your own responsibility.

Sharing Data with Third Parties

c44 4 does not sell or rent your personal information to third parties. However, in the normal course of providing services, information may be shared in the following cases:

• Payment processors: Mobile financial service providers including bKash, Nagad, Rocket, and Upay receive the information necessary to process transactions. They operate under their own privacy policies.
• Identity verification services: Necessary information may be shared with specialised providers to complete the KYC (Know Your Customer) process.
• Technology service providers: Providers engaged for cloud hosting, cybersecurity, and analytics services may have limited access to data for operational purposes.
• Legal authorities: We are obliged to provide information to relevant authorities where required by court order or legal obligation.

Data protection terms are included in contracts with all third-party service providers, and they may only use the data for the specified purpose.

Cookies and Tracking Technologies

The c44 4 platform uses various types of cookies and similar technologies. Cookies are small text files stored in your browser that improve the functionality of the platform.

6.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring security. Disabling these will prevent the platform from working properly.
• Performance cookies: Help improve service quality by analysing which parts of the platform are being used and how much.
• Functionality cookies: Used to remember language preferences, theme settings, and personalised experiences.

6.2 Cookie Controls

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may disrupt account access and transaction functions.

Your Rights and Controls

You have the following rights regarding your personal information held by c44 4:

• Right of access: You have the right to know what information we hold about you. A copy will be provided upon written request.
• Right to rectification: You may request correction of inaccurate or incomplete information. Some information can be updated directly from your profile page.
• Right to erasure: Where there is no legal obligation to retain data, you may request deletion of unnecessary information when closing your account.
• Right to restrict processing: In certain circumstances, you may request that processing of your data be limited.
• Right to object: You have the right to object to the processing of your data, though this may be limited where legal obligations apply.
• Right to data portability: You may request your data in a structured, machine-readable format.

To exercise these rights, contact the support team. Requests will be processed after verifiable identity is confirmed. These rights are consistent with our responsible gaming policy on our platform.

Protection of Minors

c44 4 strictly prohibits use of the platform by anyone under the age of 21. Age verification is mandatory during the registration process, and if any account holder is found to be under 21, that account will be closed immediately and all associated data will be deleted.

If a parent or guardian suspects that their child has opened an account on c44 4, please contact the support team immediately.

Data Retention Period

c44 4 does not retain data beyond the necessary period. Data retention periods are as follows:

• Active accounts: All necessary information is stored for as long as the account remains active.
• After account closure: Financial transaction records are retained for the period required by legal obligations.
• Communication logs: Records of conversations with customer support are retained for a limited period.
• Identity verification data: Retained for a specified period due to fraud prevention requirements and legal obligations.

Once the retention period expires, data is securely deleted or anonymised so that you can no longer be identified.

Changes to the Policy

c44 4 reserves the right to revise this privacy policy as needed. In the event of changes:

• The "Last updated" date at the top of the policy will be updated.
• For significant changes, a notification will be sent to the registered email or mobile number.
• A notice about the change may be shown when accessing the platform.

Continued use of the platform after any revision indicates acceptance of the updated policy. It is therefore recommended that you review this page regularly. To learn more about c44 4, read the About Us page.

Contact Us

For any questions, requests, or complaints regarding this privacy policy, please contact the c44 4 support team. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

Contact methods:

• Live chat: Use the direct chat feature from any page on the platform.
• Email: [email protected]

When sending a privacy-related request, please include your registered email address or mobile number so we can verify your identity.